Quick answers
Visit our new Supporters Hub to see stats and shoutouts.
Looking for SpotMate? Non‑US visitors can grab the Android app directly inside the downloader results.
Priority premium help
Need help with your premium account? Mention your registered account email in the form below so we can fast-track your request.
Self-service docs
Need a refresher on converting playlists or using the new UI?
Email us directly
Prefer email? Reach the team at [email protected]. We reply within 24–48 hours (often faster during weekdays).
What to include
- Bug report: your Spotify link, device/browser, screenshot or console log.
- Premium help: registered email address and details of your request.
- Feature idea: describe the workflow you’d like to improve—we love detailed feedback.
Submit the form
Using the form helps us route your request to the right person. If you don’t see a confirmation email, check your spam/promotions folders.
Frequently asked
Premium support
If you need premium entitlement applied to your account or have other dashboard questions, submit the contact form with your account email and our team will review it.
High-volume conversions
SpotiDown is designed for heavy use, but massive playlists (5k– 10k tracks) can take time. Premium offloads conversions to faster queues—mention “playlist speed” if you’re hitting limits.
SpotMate Android
For mobile-first downloading, install SpotMate from the Google Play banner inside the downloader results. Stuck? Select “SpotMate” in the form and we’ll guide you through setup.